This page applies to Bolgsvenia Global, a UK-based independent service business. Please contact us if you need this information in an accessible format.
1. Business and application
These terms apply to services accepted by Carlos Irias Romero trading as Bolgsvenia Global, a UK sole trader based in Oxfordshire, unless other terms are expressly agreed in writing. General business location is not a postal address. Contact bolgsvenia.global@bolgsvenia.com for correspondence arrangements. Consumers retain all rights that cannot lawfully be excluded.
2. Services
Subject to suitability and availability, we consider translation in both directions between English, Spanish and Catalan (English–Spanish, English–Catalan and Spanish–Catalan); custom website design and development; and remote IT support by appointment. Spanish classes may be described as in preparation but are not currently open for booking. We do not provide legal, immigration, tax or other regulated professional advice.
3. Enquiries, quotations and contracts
A form, email or AI-chat exchange is an enquiry only. No contract or payment obligation is created merely by asking for information. After review, we will provide a personalised written quotation or proposal defining the service, scope, deliverables, fees, any taxes, payment terms and relevant timetable. A contract begins only when you accept those terms and we confirm the assignment, subject to any agreed deposit. Material changes may require a revised quotation. The AI assistant cannot issue binding quotes or conclude contracts.
4. Prices and payment
We do not publish a binding fixed price list. Charges depend on the agreed requirements and will be stated before you commit, including any applicable taxes and separately chargeable third-party items. Payments, deposits and any instalments are governed by the confirmed proposal or invoice. No additional work will be charged without agreement.
5. Translation instructions and official use
Clients must identify source and target language, intended country and receiving authority, document condition, certification requirements and deadlines before acceptance. Translation accuracy is assessed against the legible source and agreed instructions. Whether a translation or certificate is accepted depends on the receiving organisation. Bolgsvenia Global is not a Spanish sworn translator and does not guarantee official acceptance. If a Spanish sworn translation is legally required, an appropriately authorised sworn translator must provide it.
6. Website design and development
A web-project proposal sets out pages, functionality, content responsibilities, revisions, milestones, hosting/domain/third-party costs, maintenance and handover. Work outside the written scope requires a change agreed in writing. Clients must have rights to any supplied images, logos, text or third-party assets. Ownership and licences for deliverables, templates, code and third-party components are as defined in the proposal; do not assume all rights transfer by default. External hosting, domain renewal and subscription fees are not included unless expressly stated.
7. Remote IT support
Support is arranged by appointment following an initial assessment. Any remote-access session requires the customer’s specific authorisation; do not send passwords or one-time codes via the chatbot or enquiry form. Clients should protect important data, keep suitable backups where reasonably practicable, and disclose device access constraints. No guarantee is given of a particular repair, response time or uninterrupted operation unless expressly agreed.
8. Delivery, deadlines and changes
Translation files are normally delivered electronically. Website deliverables and support outcomes follow the agreed proposal. A stated deadline is binding only where expressly confirmed. If requirements, source documents or dependencies change, we will discuss any adjustment to price or timing before additional work. We will communicate material delays and take reasonable steps to minimise them.
9. Customer responsibilities
Supply accurate, complete and lawful instructions, timely feedback and materials you are entitled to use. Tell us about relevant technical, accessibility, confidentiality and receiving-authority requirements. Client approval does not remove our legal responsibility to exercise reasonable care and skill. Failure to provide access, content or decisions may affect the timetable.
10. Corrections, revisions and quality
We provide services with reasonable care and skill. Errors attributable to us within the agreed scope will be reviewed and corrected without an additional correction fee. Additional source material, changed requirements or new features may be separately quoted. Nothing limits statutory consumer remedies.
11. Consumer cancellation rights
Where a qualifying consumer service contract is concluded at a distance, you normally have a 14-day cancellation period from the day after the contract is agreed. Inform us clearly by email or use the optional model form below. If you expressly ask for services to begin during that period and later cancel before completion, you may owe a proportionate amount for the work already supplied, as permitted by law. If services have been fully performed after an express early-start request and the necessary acknowledgement, the statutory cancellation right may end. Distinct rules can apply to immediate digital-content supply; any required prior consent and acknowledgement will be obtained separately. This explanation does not replace mandatory statutory rights.
12. Other cancellations and refunds
Outside any statutory cancellation period, contact us promptly if you wish to stop the work. Charges and refunds will reflect work reasonably completed and non-recoverable costs, where lawful and agreed; no disproportionate cancellation penalty applies. We will confirm any appropriate refund under the relevant law and contract.
13. Privacy and confidentiality
Client information is treated confidentially for enquiries, delivery and business administration. We share it only when necessary and lawfully permitted, including with agreed specialist collaborators bound by suitable arrangements. See the Privacy & Confidentiality Notice. Do not provide confidential documents through the optional AI assistant.
14. Responsibility and legal rights
We are responsible for foreseeable losses caused by our breach or failure to exercise reasonable care and skill. We are not responsible for issues solely caused by incorrect instructions, inaccessible systems or materials outside our reasonable control, where we were not at fault. We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or statutory consumer right that cannot lawfully be excluded.
15. Events beyond reasonable control
Where events outside reasonable control materially prevent delivery, we will inform you as soon as reasonably practicable and attempt to mitigate delay. If a substantial delay prevents supply, contact us to discuss your lawful cancellation and refund options.
16. Complaints and applicable law
Please email bolgsvenia.global@bolgsvenia.com with a description of the problem. We aim to acknowledge within five working days and respond substantively within 14 days where practicable. These terms are governed by the law of England and Wales, without removing mandatory rights or jurisdiction protections of consumers elsewhere.
17. Changes and model cancellation notice
These terms may change for future assignments; the terms provided when a contract is agreed normally govern that assignment. To cancel a contract where a statutory cancellation right applies, email bolgsvenia.global@bolgsvenia.com or send the following optional notice: “I/we give notice that I/we cancel the contract for [service], agreed on [date]. Name: [name]. Address: [address]. Date: [date].” A paper signature is needed only if a paper form is sent.