1. Who We Are and Our Data Protection Role
Bolgsvenia Global is the trading name of Carlos Irias Romero, a sole trader established in the United Kingdom and providing Spanish ↔ English translation services.
Business correspondence and service address:
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom
Email: bolgsvenia.global@bolgsvenia.com
For direct enquiries and direct client services, Bolgsvenia Global normally acts as the data controller, meaning that it decides why and how personal information is used. When working on the documented instructions of an agency, translator, business or other organisation, Bolgsvenia Global may instead act as a data processor. In those circumstances, the relevant client contract and documented instructions also apply.
2. Information We May Collect
Depending on the enquiry or service, Bolgsvenia Global may collect and use:
- Your name, email address, telephone or WhatsApp number if provided, and other contact details.
- Information contained in emails, messages, enquiries and website forms.
- Language direction, document type, number of pages or words, intended country or authority, deadline and certification requirements.
- Documents and files supplied for quotation, translation, review, correction or delivery.
- Personal information contained in those documents, including names, dates, addresses, identification details and personal, administrative, legal, academic, financial or business information.
- Special category information or criminal offence information where it appears in a document that is necessary for the requested service.
- Quotation, invoice, payment and basic business-accounting records.
- Technical information that website hosting or form providers may process for security and service delivery, such as IP address, browser type, device information, date and time of submission and security logs.
3. Where Information Comes From
Information is normally obtained directly from you. It may also be supplied by a person acting on your behalf, an agency, another translator, a business client, an authorised representative or another organisation that instructs Bolgsvenia Global. Limited technical information may be generated automatically by website hosting, email and form-delivery services.
If you provide personal information about another person, you must have authority to do so and must provide any information or privacy notice required by law. Please send only the information necessary for the requested service.
4. How We Use Information and Our Lawful Bases
Bolgsvenia Global may use personal information for the following purposes and lawful bases:
- Steps before a contract and performance of a contract: responding to enquiries, reviewing documents, preparing quotations, agreeing instructions, translating, formatting, delivering work and dealing with corrections or reissues.
- Legal obligations: maintaining tax, accounting and business records, responding to lawful requests and complying with applicable legal requirements.
- Legitimate interests: administering the business, maintaining accurate records, protecting accounts and systems, preventing fraud or misuse, managing quality, responding to complaints and establishing, exercising or defending legal claims. These interests are considered against the rights and interests of the individuals concerned.
- Consent: where consent is specifically requested for a particular optional use. Consent can be withdrawn at any time, although this does not affect processing that was lawful before withdrawal.
- Processor activities: where Bolgsvenia Global acts for a business client as a processor, information is handled under that client's documented instructions and the applicable data-processing terms.
5. Sensitive and Criminal Offence Information
Translation documents can contain sensitive information, including health information, religious or philosophical beliefs, racial or ethnic origin, biometric or genetic information, trade-union membership, sexual-orientation information, or information about criminal allegations, proceedings or convictions.
Bolgsvenia Global does not ask for this information unless it is relevant and necessary for the requested service. Where Bolgsvenia Global acts as controller, this information is processed only where an additional condition permitted by UK data protection law has been identified. Depending on the assignment, additional confirmation or instructions may be required before work begins. Where Bolgsvenia Global acts as processor, the instructing business client is responsible for establishing the appropriate lawful basis and providing documented instructions.
Please contact Bolgsvenia Global before sending highly sensitive documents through the website form so that a more appropriate transfer method can be considered.
6. Website Form and File Attachments
The website contact form can be used to send an enquiry and, where necessary, one document for quotation purposes. Form submissions are processed by Web3Forms, operated by Web3Creative, to receive, validate and forward the submission to Bolgsvenia Global by email. This processing may include temporary storage of submissions or attachments, spam filtering, security checks and delivery logs.
Web3Forms' own privacy information and data-processing terms are available at Web3Forms Privacy Policy and Web3Forms Data Processing Agreement.
Do not use the website form to send unnecessary highly sensitive information. For large files, multiple documents, identity documents containing extensive personal data or particularly confidential material, contact Bolgsvenia Global first.
7. Confidentiality and Authorised Collaborators
Documents and personal information are treated as confidential and are accessed only by people who need them for the relevant service. Bolgsvenia Global does not sell or rent client information or documents and does not use them for advertising.
Where necessary, an authorised translation collaborator, professional reviewer, agency or authorised sworn translator may receive the minimum information required for the assignment. This will occur only where the client has agreed, the client contract permits it or another lawful basis applies, and confidentiality and data protection obligations are in place.
8. Service Providers and Other Recipients
Information may be processed or shared, only as necessary, with:
- Email and business-productivity providers, including Google Workspace.
- The website form provider, Web3Forms.
- Website hosting and technical-service providers, including GitHub Pages.
- Cloud storage, accounting, banking and payment providers used to administer the business.
- Authorised collaborators, professional reviewers, agencies or sworn translators where required for the agreed service.
- Professional advisers, insurers, courts, regulators, law-enforcement bodies or public authorities where disclosure is necessary or legally required.
Only information reasonably necessary for the relevant purpose is shared. Service providers may also process limited information under their own legal obligations and privacy terms.
9. International Transfers
Some service providers may process personal information outside the United Kingdom or allow support access from another country. Where this amounts to a restricted international transfer, Bolgsvenia Global relies, as appropriate, on a UK adequacy regulation, recognised contractual safeguards or another transfer mechanism permitted by UK data protection law.
Further information about the safeguards relevant to a particular provider can be requested by emailing bolgsvenia.global@bolgsvenia.com.
10. How Long We Keep Information
Bolgsvenia Global applies the following general retention periods:
- Enquiries and quotation-only documents: normally retained for no more than 90 days after the last meaningful contact if no work is commissioned, unless a longer period is reasonably needed to resolve the enquiry or comply with a legal requirement.
- Completed translation assignments: source documents, working files, final translations and related correspondence are normally retained for up to 12 months after completion to deal with corrections, reissues and queries, unless earlier deletion is requested and no legal, contractual or operational reason requires continued retention.
- Invoices, payment and tax records: retained for the period required by UK tax, accounting and legal obligations, which is longer than the normal translation-file retention period.
- Complaints, disputes or legal claims: retained for as long as reasonably necessary to manage the matter and any applicable legal limitation period.
Deleted information may remain for a limited period in secure backups before being overwritten in accordance with the relevant provider's backup cycle.
11. Security
Reasonable technical and organisational measures are used to protect information against unauthorised access, accidental loss, alteration, misuse or disclosure. Measures may include restricted account access, strong authentication, two-step verification, maintained devices and software, confidentiality controls, data minimisation and secure deletion procedures.
No online communication or storage system can guarantee absolute security. Clients should avoid sending unnecessary personal information and should contact Bolgsvenia Global before sending particularly sensitive material.
12. Your Data Protection Rights
Depending on the circumstances and the lawful basis used, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests.
- Request data portability where the legal conditions apply.
- Withdraw consent where processing is based on consent.
Your right to object: you may object at any time to processing based on legitimate interests by explaining your particular circumstances. Bolgsvenia Global will stop that processing unless there are compelling legitimate grounds to continue or the information is needed for legal claims.
Rights are not absolute and exemptions may apply. Bolgsvenia Global may need to verify your identity before responding. A valid request will normally be answered within one month, although the law permits an extension in some circumstances. To exercise a right, email bolgsvenia.global@bolgsvenia.com.
13. Data Protection Complaints
Please contact Bolgsvenia Global first if you have a concern about how your information has been handled, so that the matter can be investigated and addressed.
You also have the right to complain to the UK Information Commissioner's Office (ICO). Information about making a complaint is available at ico.org.uk/make-a-complaint.
If European Union or European Economic Area data protection law applies to your circumstances, you may also have the right to complain to the supervisory authority in the country where you live or work, or where the alleged infringement occurred.
14. Website Cookies and Technical Data
This is a simple static website. Bolgsvenia Global does not currently use advertising cookies, behavioural-tracking cookies, analytics cookies or marketing pixels on the site.
Website hosting, security and form providers may process technical logs or use strictly necessary technical measures to deliver the site, prevent abuse and process form submissions. If non-essential cookies, analytics, advertising tools, booking systems or online payment functions are added later, this notice and any required consent mechanism will be updated before those tools are used.
15. Automated Decisions and Marketing
Bolgsvenia Global does not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects. The website does not currently operate a marketing mailing list, and enquiry information is not used for unrelated direct marketing without an appropriate legal basis.
16. Updates to This Notice
This notice may be updated to reflect changes in services, business tools, service providers, legal requirements or data-handling practices. The latest version will be published on this page.
Last updated: 27 August 2026.
Contact
For privacy questions, rights requests or data protection complaints, contact:
Email: bolgsvenia.global@bolgsvenia.com
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